Our History
Custom Box Agency was founded and continues to be led by CEO Mark Stern.
Mark’s innovative strategies are backed by a decade of international brand experience as a top-ranked strategy consultant at Deloitte, the world’s largest consulting firm.
Since its founding in 2019, CBA has launched 100+ campaigns aimed at increasing conversions, reducing churn, and extending customer lifetime value. By elevating the customer experience, CBA has helped clients achieve up to 200% increases in sales conversions and 90% retention rates.
CBA’s unique approach has been featured in Forbes, and Joey Coleman’s Wall Street Journal Bestseller, Never Lose A Customer Again.
We are committed to helping our clients make a positive impact on the world, one fanatical customer at a time.
Our Values & Philosophy
A steadfast commitment to quality, innovation, and customer satisfaction is within our DNA. We pride ourselves on pushing boundaries in packaging design to deliver unique solutions that exceed expectations. Our approach to business is built on a foundation of creativity, integrity, and a relentless dedication to ensuring our clients are happy and want to keep working together for a long time to come.
Our Vision For The Future
At Custom Box Agency, we are steadfast in our mission to pioneer new standards in packaging design and customer experience. We are excited to continue propelling our clients towards lasting success by continuously pushing boundaries and delivering exceptional value in every project we undertake.
We Are CBA
At Custom Box Agency, our team is dedicated to creating moments that matter, transforming brand interactions into tangible, memorable experiences that go far beyond the screen. We know that brands today need more than just attractive packaging; they need strategic partners who can deepen customer loyalty, build excitement, and make every touchpoint a true extension of their values. That’s why our team doesn’t just create custom box campaigns; we craft experiences that drive real impact and lasting connections.
Our Leadership Team
Mark Stern
Founder & CEO
Becky
Manager of Client Success
Marie
Creative Director
Danielle
Chief of Staff
Bianca
Executive Assistant to the CEO
Client Success Stories
“Custom Box Agency is the absolute best at really understanding that in today’s marketplace, it really is all about the experience. One out of every three buyers of our box started posting about it on social media in a very positive way.
This was without us even asking about it.”
— Daniel Den
Ideas That Influence
“Custom Box Agency is just such an amazing resource for really up leveling that whole experience for your clients and turning them into raving fans and advocates. Since implementing the CBA box in our events, our conversion actually almost doubled. So this has definitely been a big up level for us and I just absolutely love it.”
— Penelope Jane Smith
Real Prosperity
“Since working with CBA, we have had so much clarity. It’s not only been in the form of what we give our clients with the box, it also has transcended everything that we’re doing with our brand. That is something that really puts the human back into your business. It gives you that real, tangible thing, and that’s something that can’t be created with AI.”
— Molly Mahoney
Social Sales Stars
“Custom Box Agency is superior at taking all of the logistical stuff that’s not any fun in putting together a box experience, and making it super easy and super simple to grab onto and and make it real. I had heard nothing but good things about CBA. What I thought I was getting was a box. What I got was an experience based solution that works.”
— Bud Heaton
IUL Insiders
“CBA made hiring effortless and got us the perfect fit. They stepped in with a proven process — from sourcing and screening to vetting and initial interviews. They helped us narrow the list to the best candidates so we hired exactly the right person. If you’re expanding your team, CBA is the strategic partner you want in your corner.”
— EJ Stern
Fractional CMO
Want to Join Us?
Join our team to help brands create unforgettable experiences that drive real connections and lasting impact in a world that craves authenticity.