Product Development
At Custom Box Agency, product development isn’t a service, it’s our core capability. We specialize in building physical products and box experiences that align to your business goals, elevate your brand, and transform your customer journey.
Whether you’re looking to create a challenge kit, a loyalty gift, an onboarding experience, or an award-based recognition system, we help you move from “just an idea” to a strategic, scalable, and fully executed product experience.
What We Do
Strategic Ideation & Campaign Planning
We start by understanding your audience, offer suite, and goals, and help you shape the best type of product for acquisition, delivery, or retention.
Experience Design & Creative Development
Our world-class design team brings your vision to life with high-fidelity visuals, print-ready artwork, and packaging that feels as good as it looks.
Sourcing & Material Selection
We identify and secure the right components based on your goals, budget, and desired experience, requesting samples, iterating with vendors, and optimizing costs.
Manufacturing & Quality Control
We manage all production, assembly, and quality assurance to ensure your product is not only beautiful but built to perform.
Kitting & Packaging
We don’t just produce pieces — we bring them together. Our team oversees custom kitting and packaging that turns parts into polished, unforgettable experiences.
Warehouse Activation & Fulfillment
Need storage or delivery? We offer warehousing through our Austin facility, with options for bulk shipment or direct-to-recipient delivery.
Where Product Development Shows Up
From coaching and SaaS to education, health, and professional services, we’ve created hundreds of unique physical experiences across industries and business models.
Why Clients Choose CBA for Customer Journey Design
We handle everything under one roof, every step of the way, from strategy and design to sourcing, production, and fulfillment.
Our products are rooted in purpose, not just aesthetics, designed to create movement, memory, and measurable outcomes.
We have a proven system, experienced team, and proprietary processes that deliver consistently premium experiences at scale.
You don’t just get a product, you get a partner invested in your business success and ready to support your business growth.
Client Success Stories
“Custom Box Agency is the absolute best at really understanding that in today’s marketplace, it really is all about the experience. One out of every three buyers of our box started posting about it on social media in a very positive way.
This was without us even asking about it.”
— Daniel Den
Ideas That Influence
“Custom Box Agency is just such an amazing resource for really up leveling that whole experience for your clients and turning them into raving fans and advocates. Since implementing the CBA box in our events, our conversion actually almost doubled. So this has definitely been a big up level for us and I just absolutely love it.”
— Penelope Jane Smith
Real Prosperity
“Since working with CBA, we have had so much clarity. It’s not only been in the form of what we give our clients with the box, it also has transcended everything that we’re doing with our brand. That is something that really puts the human back into your business. It gives you that real, tangible thing, and that’s something that can’t be created with AI.”
— Molly Mahoney
Social Sales Stars
“Custom Box Agency is superior at taking all of the logistical stuff that’s not any fun in putting together a box experience, and making it super easy and super simple to grab onto and and make it real. I had heard nothing but good things about CBA. What I thought I was getting was a box. What I got was an experience based solution that works.”
— Bud Heaton
IUL Insiders
“CBA made hiring effortless and got us the perfect fit. They stepped in with a proven process — from sourcing and screening to vetting and initial interviews. They helped us narrow the list to the best candidates so we hired exactly the right person. If you’re expanding your team, CBA is the strategic partner you want in your corner.”
— EJ Stern
Fractional CMO
Why Custom Box Agency
We’re one of the few agencies in the world that combines game design strategy with end-to-end production and fulfillment.
Strategy-First Approach for all of our Custom Built Products
150+ Products and Customer Experiences Created since 2020
Trusted by Professional Organizations, Industry Leaders, and Entrepreneurs
One-Stop Solution for Product Strategy, Development, Design, Production, Warehousing, and Shipping
Let’s Build a Better Customer Experience
Ready to surprise, delight, and engage your Clients like never before?
Schedule your free 30-minute strategy call now.
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