Software as a Service (SaaS)
SaaS companies thrive when users activate quickly and stick around. But getting users to actually use the platform during the trial or onboarding phase is one of the biggest hurdles in reducing churn and increasing customer lifetime value.
That’s where Custom Box Agency comes in. We help SaaS companies design and deliver onboarding box experiences that gamify the setup journey, guide users step-by-step, and incentivize the behaviors that lead to long-term platform usage.
Why Use a SaaS Onboarding Box
Improve Activation Rates
Help users get started faster with a clear, tangible roadmap.
Reduce Trial Churn
Physical engagement increases perceived value and urgency.
Drive Core Actions
Incentivize users to complete steps like connecting accounts, inviting teammates, or launching a project.
Increase Lifetime Value & Valuation
Improve usage metrics and reduce churn, boosting MRR and overall company value.
What’s Inside a SaaS Box
A step-by-step journey card guiding key setup milestones
QR codes to walk-throughs, explainer videos, or success calls
Physical tools to support their first actions (notebooks, whiteboards, planning cards)
Swag and milestone rewards to gamify the onboarding experience
Personalized welcome messages or user-specific guidance
We Help Design SaaS Launches
Every box is custom-built to match your product’s customer journey, onboarding flow, and brand voice.
How It Works
1.
Phase One
Activate
We delve into your business strategy and help you identify a product blueprint that aligns with your goals.
2.
Phase Two
Build
We bring to life the product that we designed in Phase One, including the product design so it’s ready for production.
3.
Phase Three
Produce
We manufacture, assemble, and package the product so it’s ready for market.
Optional
4.
Phase Four
Deliver
We store your product and ship it directly to recipients or provide bulk delivery options.
Results from the Field
“Custom Box Agency is the absolute best at really understanding that in today’s marketplace, it really is all about the experience. One out of every three buyers of our box started posting about it on social media in a very positive way.
This was without us even asking about it.”
— Daniel Den
Ideas That Influence
“Custom Box Agency is just such an amazing resource for really up leveling that whole experience for your clients and turning them into raving fans and advocates. Since implementing the CBA box in our events, our conversion actually almost doubled. So this has definitely been a big up level for us and I just absolutely love it.”
— Penelope Jane Smith
Real Prosperity
“Since working with CBA, we have had so much clarity. It’s not only been in the form of what we give our clients with the box, it also has transcended everything that we’re doing with our brand. That is something that really puts the human back into your business. It gives you that real, tangible thing, and that’s something that can’t be created with AI.”
— Molly Mahoney
Social Sales Stars
“Custom Box Agency is superior at taking all of the logistical stuff that’s not any fun in putting together a box experience, and making it super easy and super simple to grab onto and and make it real. I had heard nothing but good things about CBA. What I thought I was getting was a box. What I got was an experience based solution that works.”
— Bud Heaton
IUL Insiders
“CBA made hiring effortless and got us the perfect fit. They stepped in with a proven process — from sourcing and screening to vetting and initial interviews. They helped us narrow the list to the best candidates so we hired exactly the right person. If you’re expanding your team, CBA is the strategic partner you want in your corner.”
— EJ Stern
Fractional CMO
Why Custom Box Agency
We’re one of the few agencies in the world that combines game design strategy with end-to-end production and fulfillment.
Strategy-First Approach for all of our Custom Built Products
150+ Products and Customer Experiences Created since 2020
Trusted by Professional Organizations, Industry Leaders, and Entrepreneurs
One-Stop Solution for Product Strategy, Development, Design, Production, Warehousing, and Shipping
Let’s Make Magic Happen Together
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Give your customers experiences they’ll never forget.
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