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CBA is a direct mail experience design agency that helps mission-based online brands grow by creating custom box and mailer campaigns that boost customer acquisition, engagement, and retention.
Here’s how our custom-designed box experience makes a difference.
Custom Box Agency strategically designs each phase of the customer experience in our custom boxes. You deliver value with each interaction and build a roadmap for future customer engagement. This approach leads to higher customer satisfaction and loyalty, ultimately increasing their lifetime value.
How Does a Box from Custom Box Agency Elevate the Client Experience?
Custom Box Agency strategically designs each phase of the customer experience in our custom boxes. You deliver value with each interaction and build a roadmap for future customer engagement. This approach leads to higher customer satisfaction and loyalty, ultimately increasing their lifetime value.
By integrating a physical box into your product offerings, Custom Box Agency fosters a deeper emotional connection and sensory engagement, thereby setting your brand apart and enhancing the overall client experience. Our approach not only meets but exceeds customer expectations, providing a compelling, holistic experience that resonates long after the initial interaction.
What Types of Boxes Does Custom Box Agency Offer?
At Custom Box Agency, we craft custom boxes tailored to support each stage of the customer lifecycle, encompassing Acquisition, Delivery, and Retention. Each box type is strategically designed to enhance your customer's journey and engagement with your brand.
By segmenting our offerings into Acquisition, Delivery, and Retention, Custom Box Agency ensures that each box not only meets the immediate needs of your business but also builds long-term customer satisfaction and loyalty.
This thoughtful approach helps clearly define the role of each box in nurturing the customer’s journey from initial contact through to sustained engagement, thereby supporting your business’s growth and customer relationship goals.
I Need Promotional Items. Can the Custom Box Agency Help Me?
Yes. Custom Box Agency can assist with promotional products, but our core strength resides in optimizing the customer journey and enhancing the overall customer experience. Our typical custom boxes contain 30 to 50 unique assets, designed to create an engaging and meaningful experience.
While promotional items can certainly be part of these assets if they make sense for your campaign, our approach is to be very intentional with each element included. We often say that “SWAG” stands for “Stuff Without A Goal.” This highlights our philosophy that without planning, promotional items can end up unused or discarded, left in hotel rooms at events or donated to charity.
As a distributor, Custom Box Agency can source virtually any item you can imagine. However, we emphasize that there’s a significant opportunity to go beyond just filling a box with items. We encourage our clients to think strategically about what they truly need to create a memorable and engaging experience that connects deeply with their mission and goals.
How Long Does It Take to Create a Box at Custom Box Agency?
Creating a custom box campaign at Custom Box Agency typically spans a process that can last from three to five months, divided into three main phases: Activate, Build, and Deliver.
Duration Variability
While the entire process at Custom Box Agency can be as short as three months, complexities related to the campaign’s scale and specifics can extend it to five months.
This timeline ensures that each custom box campaign is meticulously crafted to meet the unique needs and goals of our clients, delivering exceptional results every time.
How Much Does It Cost to Create a Box at Custom Box Agency?
At Custom Box Agency, our approach not only enhances your marketing efforts but also expands your business's physical capabilities. We offer a range of new services that seamlessly integrate into your operations, ensuring smooth and efficient execution that aligns with your business objectives.
Here is a detailed breakdown of the costs involved in creating a custom box campaign, structured around three primary phases — Activate, Build, and Deliver.
Additional Costs
Duration Variability
Want To Join Us?
It takes an entire team united behind a powerful mission to create a massive impact. Together we work hard, we laugh a lot, and we push the boundaries of what our clients and each other could ever imagine. Join us!
We Win Together
Nonstop Innovation
Client
Focused
Culture of Curiosity
Strategic Fixation
Limitless Creativity
Immersive Experience
Accountable & Transparent
Our Process
You’ll go through our recruiting process in the following order. Certain positions might have small variations to the process, but most positions are similar to the steps below the start of a rewarding and exciting experience.
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Current Openings
Print Graphic Designer
We are currently looking for designers to create print and box designs, maps, workbooks, merchandise, and brochures that work together to create immersive learning experiences.
Client Success Manager
We are currently looking for Client Success Manager who will act as a project and program manager, guiding our clients through every step of the CBA experience.